Management in Practice

Beyond the alphabet soup of PRINCE2, MSP, MoP, PMBOK, ITIL, Agile

How do I make sense of chaos?


Snowfall around Beehive (NZ Parliament) - courtesy stuff.co.nz

Snowfall around Beehive (NZ Parliament) - courtesy stuff.co.nz

I’m sitting in a transit lounge while I write this post. I’m heading to Los Angeles to undertake programme planning for three major pieces of work we’re delivering to our clients over the next twelve months. I was supposed to leave Wellington last night. If anyone has seen the news recently, Wellington has been hit by once in a 50 year snowfall, which has unravelled my travel plans. As I sit here in the lounge and kill plenty of idle time, it occurs to me, actually this is not too dissimilar to projects and programmes. How you may ask … read on.

If you think about it, going to LA is not really a task, it is an activity undertaken to achieve some outputs (planning for the programme of delivery). Any time you travel, one of the risks you must take into account is disruptions. In effect, it is just a project risk that I need to take into account. The fact that weather was going to be marginal, wasn’t obvious at the time of planning. However, as the travel was nearing, it was looking likely that I needed to actively monitor the risk and set out some responses. In order to transfer some of the risk, we had purchased travel insurance (corporate). At the same time, I was thinking of mitigation plans, in case disruption happened.

It appeared everything was on track, until about an hour before my flight out of Wellington. A sustained period of heavy snowfall whitened the runway and Air Traffic Control had closed all landings and take-offs. I knew I had no chance of catching my connecting flight out of Auckland even if the runways were opened again. I was straight on to the reservations to ensure I was first to get re-booked on to connecting flights for the following day. I also wanted to mitigate a further risk of not making the connecting flight again, thus rendering the travel less beneficial. This time, I ensured I took an earlier flight to Auckland, allowing me plenty of opportunity to re-book if necessary.

All done, it is now time to head back home for the night. As I come out, gale force southerly were lashing outside. There were thousands of people queued and not a shuttle or taxi in sight. I had to make a quick decision, to ensure I got home in time to get a decent sleep, so I could start my travel again in the morning. I decided to hire a rental car for the night and head off. This is no different to projects, where you have to take decisive action to ensure success.

All the planning that I do for projects and programmes, is to ensure that I don’t have to wade through this amount of chaos :-) Wish me luck.

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