Is productivity gains the answer to improved business outcome?
January 13, 2014
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I recently ran into an old school friend. At the time we were nearing the end of high school he was the coolest dude with a job at a fast food place. He had disposable income and an old second hand car. What else do you need in life? Those of us that were planning further studies or apprenticeships got plenty of advice from him on the futility of our endeavours. When someone mentioned better prospects and better pay, he simply said if he ever needed more money he can simply work a few extra hours.
All these years later I was surprised to see him holding training materials. I was intrigued with this change of attitude. At the time some of us were thinking of investing in our future and as a result consciously taking on a few more years of hardship, he had no appreciation that his circumstances could change. He shared with me his predicament in working harder and harder to support his family. This larger than life character was backed into a corner. It is great to see him sorting his life out.
What has this got to do with business outcomes you may ask? It occurred to me how many organisations take a similar approach to making money. Everyone is in a mad rush to squeeze yet another billable hour out of staff, minimise non-utilised time. The only certainty is that the environments we operate in will change. As my friend found out eventually, there is only so much difference you can make using this approach.
True sustainable change comes when you have the commitment to review your methods, acknowledge the failings and change accordingly.
Image Credit: under30ceo.com